VahiMart Privacy Policy

Effective Date: 01 Jan 2025

At VahiMart, we are committed to safeguarding your privacy and the protection of your personal information. As a multivendor marketplace, we work with various sellers and service providers to offer a wide range of products. This Privacy Policy explains how we collect, use, and protect your personal data when you interact with our website, make purchases, and engage with third-party vendors on the platform.

By using VahiMart (the “Website”), you agree to the collection and use of your information in accordance with this policy.

1. Information We Collect

We collect different types of information to operate VahiMart effectively, provide services, and improve your shopping experience.

Personal Information

• Account Information: When you create an account or make a purchase, we collect personal information such as your name, email address, shipping address, and phone number. This information is used to process orders and facilitate communication.
• Payment Information: To process your orders, we collect payment details such as credit card or other payment method information. Payment details are securely processed through our trusted payment processing company and are not stored by VahiMart.
• Vendor-Provided Information: When you make a purchase from a vendor, certain personal information may be shared with the vendor for order fulfillment and customer support purposes.
• Device and Usage Data: We collect information about your device (e.g., IP address, browser type, operating system) and how you interact with our Website (e.g., pages viewed, time spent, items browsed).

Cookies and Tracking Technologies

We use cookies and other tracking technologies to:

• Enhance your browsing experience.
• Remember your preferences.
• Analyze site traffic and usage patterns.

You can manage your cookie preferences through your browser settings.

2. How We Use Your Information

We use your information in the following ways:

• Order Fulfillment: To process, ship, and confirm your orders, including managing returns and exchanges.
• Payment Processing: To securely process payments via our payment processing partner. We do not store your payment information, as it is handled by the payment provider.
• Vendor Communication: Your information may be shared with vendors for the purpose of fulfilling your orders or handling customer service inquiries. Each vendor has their own privacy policy, and you may want to review it before making a purchase.
• Customer Support: To respond to your inquiries, provide assistance, and address any issues or concerns.
• Marketing Communications: If you have consented, we may use your email address to send you promotional offers, product updates, or newsletters. You can opt-out of marketing communications at any time.
• Website Improvement: To analyze website usage patterns and improve your shopping experience.

3. How We Protect Your Information

We implement strong security measures to protect your personal data:

• Encryption: All sensitive information transmitted between your device and our servers is encrypted using Secure Sockets Layer (SSL) technology.
• Third-Party Payment Security: Payment information is securely processed by a third-party payment processor, and we do not store payment details on our systems.
• Data Security: We use physical, electronic, and procedural safeguards to protect your data from unauthorized access or disclosure.

4. Sharing Your Information

We do not sell or rent your personal information. However, as a multivendor marketplace, we may share your data under the following circumstances:

• Vendors and Service Providers: Your information may be shared with vendors to fulfill orders or provide services, such as shipping, customer support, and returns processing. Vendors will only have access to the information necessary for completing their functions.
• Payment Processing: Payment information is shared with our payment processor. We do not store your payment data directly.
• Legal Compliance: We may disclose your personal information if required by law or to comply with legal obligations (e.g., responding to court orders or preventing fraud).

Please note that each vendor on the marketplace may have their own privacy policy governing how they handle your personal information. We recommend reviewing their privacy policies before making purchases from individual vendors.

5. Your Rights and Choices

You have the following rights regarding your personal data:

• Access: Request access to the personal data we hold about you.
• Correction: Request that we correct any inaccuracies in your personal information.
• Deletion: Request the deletion of your personal data, subject to certain exceptions (e.g., for legal compliance).
• Opt-Out of Marketing: You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or by contacting us directly.
• Data Portability: You can request your data in a structured, commonly used format.

To exercise any of these rights, please contact us at [support@vahimart.com].

6. Children’s Privacy

VahiMart is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected such data, we will delete it promptly.

7. International Data Transfers

As a global marketplace, your personal data may be transferred to and processed in countries other than your own. These countries may have different data protection laws. By using our services, you consent to these transfers, where necessary.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The latest version will be posted on our website, and the effective date will be updated accordingly. We encourage you to review this policy regularly to stay informed about how we are protecting your information.

9. Contact Us

If you have questions about this Privacy Policy or if you need assistance with your data, please contact us at:

• Email: vahimart.com@gmail.com
• Address: Kigali – Rwanda